Complaints

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We hope that you will not find any reason to complain about the service you receive from us. However, we acknowledge that sometimes things do go wrong. If you are unhappy about any aspect of the service, we would like to know about it so that we can immediately address any problems.

 

Complaints can be submitted in writing to mediator@mail.com.

Your written complaint will be acknowledged in writing no more than 10 working days from the date we receive it.

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In the first instance all complaints, whether in writing, over the telephone, or in person will be dealt with by the mediator concerned. Your Mediator will aim to resolve your complaint with the help of their supervisor/PPC within 10 working days of the acknowledgement period.

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If the mediator is unable to resolve your complaint, it will be referred to the Family Mediation Standards board who will deal with any breach of the FMC professional standards (e.g. code of practice, FMC Standards Framework).

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We hope that with open communication and honesty any problems will be dealt with to your satisfaction.